Dispute Resolution

If you believe that any of the information or evaluations on this site are inaccurate, or if you believe that the criteria or process used are in error, you may initiate a complaint by following our grievance and dispute resolution process:

1. The parties involved should try to reach an agreement. In this case, the evaluator and reviewers or DFTA criteria and evaluation committee are the likely first step. Please contact the DFTA executive director to initiate this process. The executive director may also assist at this stage.

2. If not resolved, you may submit your complaint in writing to the Domestic Fair Trade Board of directors at PO Box 300190, Boston MA 02130 or by email. You can expect a response within 60 days.

3. If still not resolved, you may submit your complaint to an external ombudsperson. Contact information will be provided by the executive director or board chair and your inquiry will be kept confidential. You can expect a response within 60 days. You may also opt to take your complaint straight to an external ombudsperson at any point.

To review the complete dispute resolution policy, please refer to Article XI of our by-laws.